Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

User Rights

Your Rights

You may have rights to request access to your personal data, ask for correction of inaccurate information, and raise concerns about how your data is handled. In some cases, we may need to retain or refuse part of a request where the law allows or requires it.

Available rights depend on the nature of the data and the applicable law.

Requests

Making a Request

To make a privacy request, contact us using the details in this policy and describe the information or action you are seeking. We may ask for reasonable verification before responding and may need additional time where a request is complex or involves third-party rights.

Requests are handled after we confirm identity and assess any legal limits.

Data Retention

We keep personal data only for as long as reasonably necessary for enrolment administration, lesson delivery, progress review, payment handling, dispute management, legal compliance, and business records. When data is no longer needed, we take reasonable steps to delete it or de-identify it, unless a longer period is required by law.

Retention is based on the reason the data was collected and any legal record-keeping need.

Policy Updates

If we make material changes, we will take reasonable steps to draw them to your attention, such as by posting an updated version or using another suitable notice method. The date of the latest revision may be shown for reference.

We review this policy from time to time and keep the current version available on the site.

Email address

[email protected]

Telephone

+61 413 561 285

Postal address

137 River Street, Ballina, NSW, 2478

Privacy enquiries

[email protected]

Use the contact details below for questions about this policy or the handling of personal data.

01 · Purpose

How We Use Data

Personal data is used to respond to enquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons and guided practice, prepare materials, track attendance and progress, process payments, maintain records, support online sessions, handle support requests, and meet legal and accounting obligations.

We use personal data only for purposes connected with the services we provide or must administer.

02 · Sharing

Service Providers

We may share personal data with payment processors, booking and communications providers, website hosting and technical support services, and online lesson platform providers. These parties act on our instructions or for their own limited operational purposes and are expected to handle data in a manner consistent with their role.

Service providers receive only the information needed to perform their functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data where required or authorised by law, including in response to lawful requests from regulators, courts, or law enforcement bodies, or where disclosure is needed to establish, exercise, or defend legal claims.

Legal disclosure is limited to what is necessary in the circumstances.

Data We Collect

We may collect identification and contact details, enquiry and enrolment information, course preferences, level screening responses, attendance and progress records, payment and billing details, device and usage data, and any information included in messages sent through our contact channels. Where online lessons are used, we may also process technical information needed to support access to the session.

The categories of data collected depend on how users interact with the site and services.

How We Collect Data

We collect personal data from course enquiries, level screening, enrolment forms, lesson participation, progress reviews, payment transactions, customer support communications, and website or booking interactions. We may also receive limited information from service providers that help us operate booking, payment, and online lesson functions.

Some information is provided directly, while other information is created through bookings, lessons, and site use.

Types of Cookies

We may use essential cookies to support navigation and security, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookie duration may be limited to a session or may continue for a longer period if needed for the stated purpose.

Cookie use is limited to operational and measurement purposes appropriate to a small service website.

Cookie Controls

We use standard cookie controls for site operation, session management, and basic analytics where enabled. You can usually block or delete cookies through your browser settings, but some site functions may not work properly if essential cookies are disabled.

Browser settings and device controls can be used to limit non-essential cookies.